Return & Refunds

We cannot accept returns from non-EEC countries

Each refund will be reduced by the flat rate of € 10,00 as a contribution to the return management costs.

Send your return

  1. Repack the box and attach the pre-printed and prepaid adhesive label which you found inside.
  2. Book the collection of your return by contacting the UPS delivery company:

from Italia: tel. 02 30303039

from Austria: tel. 0810-006630

from Belgium: tel. 078-250-877

from Bulgaria: tel. 359-2-96096

from Denmark: tel. 35 25 80 80

from Finlandia: Customer Service ph09 2311 3406 ph from abroad: +46 8 58724601

from France: tel. 0821 233 877from

from Germany: tel. 01806 882 663

from Greece: + 30-210-99-84-000

from Ireland: tel.1 890 99 55 00

from Luxembourg: tel. 8002 2510

from Portugal: 707 23 23 23

from Spain: tel. 902-88-88-20


from any other EEC country:
write to us at including your order number and details of the article/s you want to return; if you have time, please let us know the reason for the return . . . . this will help us to improve our service!



When your return has been received in our warehouse, and after we have checked that everything is in order, you will receive a confirmation e-mail.

If you paid for your purchase by credit card or PayPal, the company will refund the total amount (that is, the sum of the object/s returned, without delivery costs) directly to the credit card or PayPal account.

If you paid cash on delivery, you will be asked by e-mail to provide your data for a bank credit transfer: the name of the account holder and the respective IBAN code, to which the company can make a transfer of the amount paid for the object/s returned, without delivery costs.

The times for refunding amounts to credit cards vary depending on the bank, but generally it takes 1-2 working weeks for your refund to display on your credit card statement; in the case of refund by bank credit transfer, the amount should display on your bank statement within around 5 working days from when you receive the e-mail telling you that the refund has been made.

Each refund will be reduced by the flat rate of € 10,00 as a contribution to the return management costs.

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