Return & Refunds

We cannot accept returns from non-EEC countries

Send your return

  1. Repack the box and attach the pre-printed and prepaid adhesive label which you found inside.
  2. Book the collection of your return by contacting the UPS delivery company:

from Italia: tel. 02 30303039

from Austria: tel. 0810-006630

from Belgium: tel. 078-250-877

from Bulgaria: tel. 359-2-96096

from Denmark: tel. 35 25 80 80

from Finlandia: Customer Service ph09 2311 3406 ph from abroad: +46 8 58724601

from France: tel. 0821 233 877from

from Germany: tel. 01806 882 663

from Greece: + 30-210-99-84-000

from Ireland: tel.1 890 99 55 00

from Luxembourg: tel. 8002 2510

from Portugal: 707 23 23 23

from Spain: tel. 902-88-88-20

 

from any other EEC country:
write to us at info@shop.savethequeen.it including your order number and details of the article/s you want to return; if you have time, please let us know the reason for the return . . . . this will help us to improve our service!

 

Refunds

When your return has been received in our warehouse, and after we have checked that everything is in order, you will receive a confirmation e-mail.

If you paid for your purchase by credit card or PayPal, the company will refund the total amount (that is, the sum of the object/s returned, without delivery costs) directly to the credit card or PayPal account.

If you paid cash on delivery, you will be asked by e-mail to provide your data for a bank credit transfer: the name of the account holder and the respective IBAN code, to which the company can make a transfer of the amount paid for the object/s returned, without delivery costs.

The times for refunding amounts to credit cards vary depending on the bank, but generally it takes 1-2 working weeks for your refund to display on your credit card statement; in the case of refund by bank credit transfer, the amount should display on your bank statement within around 5 working days from when you receive the e-mail telling you that the refund has been made.

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