Terms and Conditions of sale

TERMS AND CONDITIONS OF SALE

The supply and sale of clothing and accessories on the www.shop.savethequeen.it website are governed by the following General Conditions of Sale.
The goods purchased on the www.savethequeen.it website are produced, sold and marked by trademarks belonging to Marco Fantini srl, with registered office in Campi Bisenzio (FI), Via Del Paradiso 118/E, Vat no. and Tax Code 03683030484, listed in the Companies Register of Florence at no. 03683030484, Register of economic and administrative information, FI no. 381081, Capital stock Euro 100.000,00, entirely paid up, (hereinafter “Save The Queen!” or the “Seller” or “we” or “us”).

 

    1. CONCLUSION OF THE SALES CONTRACT
      1. These general conditions of sale are an integral and essential part of the sales contract concluded with the customer. The order sent via the web by the customer implies full knowledge of these General Conditions of Sale as well as their full acceptance. If the customer does not agree with one or more terms of these General Conditions of Sale, he/she shall abstain from making purchases on www.shop.savethequeen.it (the “Website”)
      2. To proceed with the purchase of one or more products on the Website, the customer shall first register on the Website, in compliance with the applicable provisions concerning the protection of personal data, providing Marco Fantini srl with all the data required to allow it to process the orders received.
      3. To conclude the purchase contract with Marco Fantini srl, the customer shall send Marco Fantini srl his/her order in following the procedure explained on the Website. By sending the order via the web, the customer undertakes to pay the price indicated therein.
      4. When the customer places an order, he/she will receive an email from Marco Fantini srl containing the order confirmation and a summary of the order: the email shall in any case not constitute the automatic acceptance of the order.
      5. Marco Fantini srl reserves the right to refuse orders from customers with which there is an outstanding dispute about payment for a previous order.

 

    1. SALES PRICES
      1. All the prices of the products displayed and indicated on the Website are inclusive of VAT and all other applicable sales taxes.
      2. Where foreseen, the cost of shipping and transport will be clearly indicated and displayed prior to completing the order.
      3. The prices of the products may be updated. The customer undertakes to ascertain the final sales price prior to submitting the order. For any obvious material errors concerning the prices published on the Website compared to the commonly known price of the chosen product, Marco Fantini srl shall have the right to not confirm the shipment and to proceed to immediately refund the amount paid by the customer without the customer being entitled to raising any objections.

 

    1. DELIVERY METHODS
      1. Marco Fantini srl will do everything in its power to process the orders received from within Europe within 3/5 working days (10 working days for non-EEC destinations) and in any case no later than 30 days from the day following that on which the customer submitted the order.
      2. The customer is bound to check the conformity of the product delivered with the order placed at the time of delivery; only after such checking, and obviously subject to the right to withdraw set forth in paragraph 7 below, should the customer sign the receipt document. By completing the personal data form during the registration procedure, required for the execution of this contract and all related correspondence, the customer authorises Marco Fantini srl to notify his/her personal data (address, phone number) to the couriers and/or shipping companies used to deliver the purchased goods, in order to permit all procedures necessary for their delivery.

 

    1. PAYMENT METHODS
      1. To pay the price of the products and related shipping and delivery charges, where foreseen, the customer may use one of the methods indicated in the order form. Under no circumstances will the customer be charged additional costs for the chosen method of payment.
      2. In the event of payment by credit card, the payment procedure takes place via a protected connection directly to the bank managing the online payment service, to which Marco Fantini srl has no access. More specifically, the financial information (such as, for example, the credit/debit card number or its expiry date) will be submitted, using an encrypted protocol, to Banca Unicredit or to other banks that provide the related remote electronic payment services, without third parties being able to access them in any way. Furthermore, this information will never be used and/or stored in any format (including electronic format) by Marco Fantini srl. The amount of the order will be charged on the day following the order, clearly without prejudice to the customer’s right to be refunded the amount in the event of breach by the Vendor or non-performance of the contract for any reason whatsoever.
      3. The customer is solely responsible for all data provided, and guarantees the use of only credit cards of which he/she is an authorised user.
      4. If the customer has a credit card active on a Paypal account, the system makes it possible to save an identification code which prevents having to enter the credentials again for future payments. In this case the data supplied will be collected by Marco Fantini srl in an encrypted manner and transmitted to PayPal.
      5. The client may also pay by bank credit transfer or, in Italy, by cash on delivery.

 

    1. LIABILITY
      1. Marco Fantini srl shall not be liable for any disservice caused by force majeure, including but not limited to accidents, explosions, fires, strikes and/or lockouts, earthquakes, flooding or similar events which wholly or partly impede the performance of the contract within the agreed time.
      2. Marco Fantini srl shall not be liable to any party or third parties concerning damage, losses or costs incurred due to the non-performance of the contract for the above mentioned reasons, and the customer shall be entitled only to the refund of the price paid.
      3. Similarly, Marco Fantini srl shall not be liable for the fraudulent or unlawful use by third parties of credit cards, cheques or other means of payment used to pay for the purchased products. Marco Fantini srl does not have access to the customer’s credit card number at any time in the purchasing procedure, as the number is transmitted directly to the manager of the banking services through a protected connection.
      4. The essential characteristics of the products are presented on the Website in the product details section. The illustrations and colours of the products on sale may, however, not correspond exactly to the real colours due to the effect of the Internet browser and/or monitor used.
    2. OBLIGATIONS OF THE CUSTOMER
      1. Persons under legal age are strictly prohibited from concluding orders on the Website.
      2. The data entered during the purchasing procedure must be exclusively the user’s actual personal data and not those of third parties, or invented data. Marco Fantini srl is entitled to prosecute all breaches and abuse, in the interests and for the protection of all consumers.
      3. The customer shall hold Marco Fantini srl harmless from all liability deriving from the issue of incorrect tax documents due to errors in the data provided by the customer, who is the only party responsible for the correct input of data.

 

    1. RIGHT TO WITHDRAW AND REFUNDS
      1. The customer may exercise the right to withdraw and return the product received, without any penalty and without providing a reason, in accordance with the terms and procedures set forth below.
      2. Customers in EEC countries may make request for return by writing to the address indicated on the Website: info@shop.savethequeen.it or by returning the parcel directly using the prepaid label to be found in the box the order came in within fourteen (14) days of receiving the products. Returns from non-EEC countries are not accepted.
      3. Products must be returned intact, unwashed, undamaged and bearing their bar-code labels and any other seals that are part of them; products that are returned incomplete, ruined, damaged, showing signs of wear or dirty will not be refunded.
      4. The products the customer wishes to return must be delivered to the shipping agent within fourteen (14) days, running from when the customer has communicated to the Vendor his/her decision to withdraw from the contract.
      5. The costs for the return of the products are paid by the company Marco Fantini srl when the customer uses the pre-printed adhesive label found inside the parcel. This procedure allows Marco Fantini srl to pay the costs of return directly to the shipping agent and to monitor where the parcel is at all times. If the customer should decide to use a different shipping agent for the return of the products, then he/she shall bear the costs, including the responsibility in the case of loss or damage of the products.
      6. After the return of the products, the Vendor will proceed to make the necessary checks to ensure compliance with the terms and conditions of this paragraph.
      7. If the right to withdraw is exercised in compliance with the terms and procedures set forth in this paragraph Marco Fantini srl will proceed to refund any sums already collected for the purchase of the products.
      8. Whatever method of payment the customer has used, the refund will be made by the Vendor in the shortest time possible and in any case within fourteen (14) days from the date the Vendor was informed of the exercise of the right to withdraw, subject to checking on the correct performance of the same and checking the returned products.
      9. The Vendor generally makes the refund using the same payment method used by the customer for the purchase of the returned products, even in the case of use of a virtual or a prepaid credit card. For legal reasons the Vendor cannot, under any circumstances, make a refund to a credit card other than that used for the purchase, except when the credit card has expired in the interim: in this case the customer may send an e-mail to info@shop.savethequeen.it to agree upon the most appropriate refund method.

 

    1. APPLICABLE LAW AND JURISDICTION
      1. All disputes concerning the application, performance, interpretation or breach of the purchase contracts concluded on the website www.savethequeen.it are governed by Italian law; where not explicitly laid down therein, these general conditions shall refer to the provisions of the Italian Civil Code and Italian Legislative Decree 205/06 (“Consumer Code”). Application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
      2. Any dispute between the parties arising from this contract shall be referred to the jurisdiction of the court of the administrative district in which the customer is resident; any other disputes will be referred to the exclusive jurisdiction of the Court of Florence
      3. In the case of disputes between the Vendor and the customer arising from the General Conditions of Sale, please note that the European Commission provides a platform for alternative out-of-court dispute settlement accessible on the website http://ec.europa.eu/odr.

 

  1. AMENDMENTS AND UPDATES
    1. Marco Fantini srl reserves the right to alter this Website, its policies and these General Conditions of Sale at any time, in order to offer new products and services, or to comply with legal or regulatory provisions. Customers accessing the Website and submitting an order shall comply with the policies and terms of the General Conditions of Sale in force at the time of placing the order, unless such amendments have retroactive effect pursuant to the applicable law (in which case, they may also apply to orders the customer has placed previously). Should any of the provisions of these Conditions of Sale be deemed invalid or void or for any reason inapplicable, this condition shall not prejudice the validity and effectiveness of all other provisions.

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