{"id":271699,"date":"2026-03-02T15:43:53","date_gmt":"2026-03-02T14:43:53","guid":{"rendered":"https:\/\/www.savethequeen.it\/stq\/index.php\/rimborso_reso\/"},"modified":"2026-03-25T12:21:39","modified_gmt":"2026-03-25T11:21:39","slug":"rimborso_reso","status":"publish","type":"page","link":"https:\/\/www.savethequeen.it\/en\/rimborso_reso\/","title":{"rendered":"Return and refund policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Panoramica<\/h2>\n\n<p>Our refund and return policy lasts for 15 days.<br\/>We cannot accept returns from outside EEC and U.K.<br\/>To be eligible for return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. <\/p>\n\n<p><strong>Each refund will be reduced by the lump sum amount of 10.00 \u20ac as a contribution to the cost of handling the return.<\/strong><\/p>\n\n<h2 class=\"wp-block-heading\">Return shipping<\/h2>\n\n<p>Repack the package and attach the preprinted, prepaid label you found in the package to the box.<br\/>Book your return pickup by contacting the UPS courier:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>from Italy: tel. 02 30303039<\/li>\n\n\n\n<li>from Austria: tel. 0810-006630<\/li>\n\n\n\n<li>from Belgium: tel. 078-250-877<\/li>\n\n\n\n<li>from Bulgaria: tel. 359-2-96096<\/li>\n\n\n\n<li>from Denmark: tel. 35 25 80 8<\/li>\n\n\n\n<li>from Finland: Customer Service ph09 2311 3406 ph from abroad: +46 8 58724601<\/li>\n\n\n\n<li>from France: tel. 0821 233 877<\/li>\n\n\n\n<li>from Germany: tel. 01806 882 663<\/li>\n\n\n\n<li>from Greece: + 30-210-99-84-000<\/li>\n\n\n\n<li>from Ireland: tel.1 890 99 55 00<\/li>\n\n\n\n<li>from Luxembourg: tel. 8002 2510<\/li>\n\n\n\n<li>from Portugal: 707 23 23 23<\/li>\n\n\n\n<li>from Spain: tel. 902-88-88-20<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Refunds<\/h3>\n\n<p>After our warehouse has received your return and checked that all requirements have been met you will receive a confirmation email.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-7d23d406\">In case you made the purchase by credit card or PayPal card, the company will re-credit the total amount (equal to sum items returned excluding shipping charges) directly to your credit card or PayPal card.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-2efbdf06\">Credit card re-credit times may vary depending on banking institutions but generally involve about 1-2 working weeks for the amount to be visible again; in the case of re-credit by bank transfer, the amount will be visible after about 5 working days from the time you receive the email regarding the making of the transfer from the company.<\/p>\n\n<p>Each refund will be reduced by the lump sum amount of 10.00 \u20ac as a contribution to the cost of handling the return.<\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Do you need help?<\/h2>\n\n<p>Write to us at <a href=\"mailto:info@shop.savethequeen.it\">info@shop.savethequeen.it,<\/a> we will be happy to help you<\/p>\n\n<p class=\"has-medium-font-size\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Panoramica Our refund and return policy lasts for 15 days.We cannot accept returns from outside EEC and U.K.To be eligible<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"enableOnePageScrollInPage":false,"onePageScrollCss":"","onePageScrollSpeed":1000,"onePageScrollAnimation":"easeInOutQuad","onePageScrollShowDotNavigation":true,"onePageScrollNavigation":"scaleUp","onePageScrollNavigationPosition":"right","onePageScrollNavigationHorizontal":[],"onePageScrollNavigationVertical":[],"onePageScrollNavigationSpacing":[],"onePageScrollNavigationColor":"#00ff0d","onePageScrollNavigationColorHover":"#00ff0d","onePageScrollNavigationColorActive":"#00ff0d","onePageScrollNavigationIcon":[],"onePageScrollNavigationWidth":[],"onePageScrollNavigationWidthHover":[],"onePageScrollNavigationWidthActive":[],"onePageScrollNavigationHeight":[],"onePageScrollNavigationHeightHover":[],"onePageScrollNavigationHeightActive":[],"onePageScrollNavigationBorder":[],"onePageScrollNavigationBorderHover":[],"onePageScrollNavigationBorderActive":[],"onePageScrollNavigationBorderRadius":[],"onePageScrollNavigationBorderRadiusHover":[],"onePageScrollNavigationBorderRadiusActive":[],"onePageScrollNavigationTooltipTypography":[],"onePageScrollNavigationTooltipColor":"#ffffff","onePageScrollNavigationTooltipColorHover":"","onePageScrollNavigationTooltipBgColor":"#00ff0d","onePageScrollNavigationTooltipBgColorHover":"","onePageScrollNavigationTooltipPadding":[],"onePageScrollNavigationTooltipPaddingHover":[],"onePageScrollNavigationTooltipBorderRadius":[],"onePageScrollNavigationTooltipBorderRadiusHover":[],"pageSettingsCustomCss":"","footnotes":""},"class_list":["post-271699","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.savethequeen.it\/en\/wp-json\/wp\/v2\/pages\/271699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.savethequeen.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.savethequeen.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.savethequeen.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.savethequeen.it\/en\/wp-json\/wp\/v2\/comments?post=271699"}],"version-history":[{"count":4,"href":"https:\/\/www.savethequeen.it\/en\/wp-json\/wp\/v2\/pages\/271699\/revisions"}],"predecessor-version":[{"id":276965,"href":"https:\/\/www.savethequeen.it\/en\/wp-json\/wp\/v2\/pages\/271699\/revisions\/276965"}],"wp:attachment":[{"href":"https:\/\/www.savethequeen.it\/en\/wp-json\/wp\/v2\/media?parent=271699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}